FAQs
How do I access my digital downloads?
How do I access my digital downloads?
After your purchase, download links will appear on the order confirmation page and will also be sent to your email. If you don’t see the email, please check your spam or promotions folder.
I didn't receive my download email. What should I do?
I didn't receive my download email. What should I do?
If your download email hasn’t arrived within 10 minutes, check your spam folder. If it’s not there, email us at info@musictheoryplayground.com and we’ll resend it.
Can I redownload files I’ve purchased?
Can I redownload files I’ve purchased?
Yes. You can download your files multiple times for your personal or classroom use. If you ever lose access, just contact us with your order number and we’ll help.
How does the subscription work?
How does the subscription work?
We offer monthly or yearly subscriptions. Each tier includes a set number of worksheet bundles, teacher resources, surprise bundles, monthly discounts, and other bonuses. You can cancel anytime via your customer portal. Access continues until the end of your billing period.
Can I cancel my subscription?
Can I cancel my subscription?
Yes, you can cancel at any time. You’ll retain access to all previously delivered files until your subscription expires. No partial refunds are issued for unused time.
Do you offer refunds?
Do you offer refunds?
Due to the digital nature of our products, all sales are final. We may offer refunds only in rare cases such as duplicate purchases or file errors. See our Refund Policy for details.
Can I use your materials in a classroom or studio setting?
Can I use your materials in a classroom or studio setting?
Yes! All purchases and subscriptions include a license for personal use and use with your own students. You may not share, sell, or distribute the files publicly.
Can I request a custom worksheet?
Can I request a custom worksheet?
Paid subscribers receive a set number of custom worksheet requests per year based on their plan. Use the custom request form linked in your subscription welcome email. Not a paid subscriber? Contact us and we will provide you with a quote for custom worksheets.
What software do I need to use the files?
What software do I need to use the files?
Most resources are delivered in PDF format and can be opened on any device. You’ll need a PDF reader such as Adobe Acrobat, Google Chrome, or Microsoft Edge.
Do you offer resources in other languages?
Do you offer resources in other languages?
Currently, our materials are in English. We may add bilingual or translated content in the future based on demand.